I have never worked with Landesk before, but now I am in charge of our IT department and they want me to use it. The admin that I am replacing never got Landesk to work right, and now he is gone so it is on my plate now.
I basically don't know how to do anything in Landesk. I don't know how to patch clients, I don't know how to update the core server, I basicallly know Jack that's about it. (Not Jack Coates unfortunately).
So can I some really basic user questions to help me get going here....
First off is how do I update the core server? All of our clients are reporting a scan engine of 3-31-09. Almost 3 months old, how can I update those definations?
So if I want to create a brand new agent, I think I can do that, but how do I push it out to the clients? I tried the advance agent, but it runs, and then doesn't do anything. Will it download what it needs at a later time? Is that how it works?
How do I create the self-install package for this new agent?
Then how do I get Landesk to update my clients. All of my machines come up in the devices window, but they are all missing most patches. How can I get them to install over the network?
How does rebooting factor in? If I have like 30 patches to install, is it going to reboot a few times before finishing or will it reboot only when necessary, or is there a setting that I can change?
Sorry for the n00b questions, but I need to figure this stuff out. I have been working with it for awhile now, but I am still at a lose, so any help would be much appreciated. Please and thank you.