Filter the Group dropdown when assigning an incident.
Ive been doing some searching and reading on this - seems quite a popular idea. As far as a can gather the steps are:
1) Create a system filter to look at system\group and filter active = 1 or name contains "ICT" or whatever
2) Go to object designer \incident management \ assignment object \ group attrib , then in properties Filter selectors - add your new filter
Problems I have with that are when i get to add the filter , only a couple of the many many filters show up.
There was one already acvailable but not applied called "active support groups" (so been tried b4!) and i managed to put another in the list by clicking "new"
both of these work and filter ok in query designer, but when i apply them as described above and save changes i get an error saying :
Can anyone help?