3 Replies Latest reply on Jun 7, 2018 11:37 AM by Julian Wigman

    Template in Service Request description field not working fine.

    chensy Apprentice

      Hi everyone,

       

      Would like get some helps to fix the issue.

       

      Issue: Template in Service Request description field not working fine.

       

      Description:

      - The template design was design in Service Request description field through template designer.

      - When user raise certain Service Request item, they will also need to up the information in the field.

      - Usually I will design the template in Word field then only copy and paste it into the description field in Template Designer > Service Request (Please refer to screenshot below)

       

      Screenshot of how the Service Request suppose be like

       

      Screenshot of how the Service Request looks like now

      Troubleshoot steps taken.

      1. I change the description back to none and change to HTML again. *It didn't work*

      2. I remove the description field from Service Request main window then save and put it back then save. *It didn't work*

      3. I create another template and apply the template. *It didn't work*

      4. I rebuild the Service Catalog. *It didn't work*

       

      Current Ivanti Service Desk console version is 2018.1

       

      Thanks in advance.