Would like get some helps to fix the issue.
Issue: Template in Service Request description field not working fine.
- The template design was design in Service Request description field through template designer.
- When user raise certain Service Request item, they will also need to up the information in the field.
- Usually I will design the template in Word field then only copy and paste it into the description field in Template Designer > Service Request (Please refer to screenshot below)
Screenshot of how the Service Request suppose be like
Screenshot of how the Service Request looks like now
Troubleshoot steps taken.
1. I change the description back to none and change to HTML again. *It didn't work*
2. I remove the description field from Service Request main window then save and put it back then save. *It didn't work*
3. I create another template and apply the template. *It didn't work*
4. I rebuild the Service Catalog. *It didn't work*
Current Ivanti Service Desk console version is 2018.1
Thanks in advance.