Cylance is not one of the antivirus products that we work with currently. We do not install 3rd party antivirus products on the clients as part of the agent. All we can do is detect if it is running and update the definitions for the AV products we support. You have to create a distribution package to install the AV product or use some other way to get it installed. It requires a Security Suite subscription in your license to use this feature. In the Download Updates window under Microsoft | Security | Antivirus, you will see the AV products that we work with. You have to download the content for the AV product you are using then then use patch manager to update the AV definitions.