Apologies if this has already been answered elsewhere.
We were looking to use LANDesk in our small IT team to log tickets to ourselves when we are out in the field.
Instead of being really busy....out in the field and resolving an issue for where there is no ticket logged...instead of asking a customer to log a ticket after we have resolved the IT issue and left site....we would log the ticket ourselves by sending an email
via our mobile mail client.
It does work at present but not all LANDesk fields are populated.
Fields such as Service field, Call type, and Urgency fields are not populated.
When the tickets come in, after you have mailed them into the LANDesk system the fields populate are: summary, details and response level.
Work area - can this one be manipulated from within the email that you send to the ServiceDesk mail address to log the ticket in LANDesk?
As seen in the screengrab below....these are the fields that are filled when it arrives into our ServiceDesk queue
Thanks so much to anyone that maybe able to help us.
LANDesk capture.JPG 262.9 K