I'm using 2017.3 and am relatively new. I'm creating an onboarding service request to gather information about a new hire - ultimately to automatically create my AD and Exchange accounts based on what is given in the service request. [I've heavily modified the OOTB New Employee Setup service request.] As part of the information, I'm creating a task for an external department (team) to create a LoginID and send that ID back to me through the task. I will gather that ID and put that info into an extended attribute on the AD account. I would like to send the external department an email with the link to open the task window so they can enter in the information. They enter the loginID in the field presented to them and complete the task. Once completed, I want to grab the input and combine that with other information to pass to a Powershell script. I'm unclear on how to design for the task input. I understand how to design the form, gather the information and pass to powershell.
What I don't know how to do is
- have the workflow link the email it sends for task notification, to a task window that basically says, "input the LoginID here and select Complete to complete the task"
- grab the LoingID information and put it into a field I have designated in the service request
Do I create a extended business object for the task from Task or SystemTask, complete with forms, business rules, quick actions for this task?
In the workflow, would I create and Extended Task and reference this new task? (I haven't done anything with extended tasks yet.)
I assume I would invoke a workflow from my main service request workflow - this workflow would be part of the new business object?
Hopefully, some people can help me out.