2 Replies Latest reply on Jun 8, 2018 2:05 AM by DTurner

    Indicator for user that workflow is running

    DTurner Expert

      Hello!

       

      There's a specific business process which I have mapped to a workflow for the end to end process. This is linked to a button with a series of checkboxes on the form used for input, when users press the button (Invoke workflow quick action) it sets the workflow off. The problem I'm facing is that the workflow is likely to still be running when the user returns to the form and they have to refresh several times manually in order to see the changes - I want to ultimately make the ISM experience more intuitive, manage expectations and reduce the time clicking the refresh button.

       

      Does anyone have any ideas/experience on how to add a visual indicator so that they know when to refresh (or refresh automatically after said time)?

      E.g. Expression label linked to the workflow which shows as completed (think you would have to refresh anyway); stay in the loading screen until complete

       

      TIA

      Declan

        • 1. Re: Indicator for user that workflow is running
          Jonathan.Schmidt SupportEmployee

          Hi Declan,

           

          You could build an indicator but your user would have to refresh in order to see it update.  There is no "active feedback" mechanism nor any auto refresh (aside from dashboards) in the product.  I think it sounds like a great idea for a feature though.  I've copied the feature request info below in case you want to go that route.

           

          Jon

           

           

          The functionality that you are looking for is not currently available in the product.  Our product management teams are always looking for new ideas to help us improve our products and we know the best ideas come from customers that use our products every day.

           

          We would therefore encourage that you consider submitting a suggestion in our Feature Request portal via the Ivanti Community Ideas homepage

           

          You can submit ideas and show support for ideas that other customers have submitted by voting for them. The more votes an idea receives, the more visibility it receives with our Product Management team. The Product Management team will evaluate all ideas that reach a voted point threshold. When there is an update on the status, an Ivanti product manager will reply to the idea or update the status so that all interested parties are notified. It is therefore key that you as a customer raise new or vote on exiting ideas to be kept looped in with future progress.

           

          When you create an idea, please describe both the problem or pain you're experiencing as well as your suggested solution to that problem. It can also be useful to describe specifically how you would use the new feature if it were built, as well as how you are dealing with the problem today. The better your explanation and logic, the better your chances of attracting positive votes from other users and ensuring a response from Product Management.

          Thanks in advance for your feedback.

          Kind regards,

           

          If you have any other comments or questions please do not hesitate to contact me.

           

          Ivanti Community Ideas Homepage: https://community.ivanti.com/community/enhancementrequests

          • 2. Re: Indicator for user that workflow is running
            DTurner Expert

            Hi Jonathan,

             

            Thanks for the comments & suggestion.

             

            I have made a request here: https://ivantiitsm.uservoice.com/forums/904372-service-manager/suggestions/34488901-active-feedback-or-integrated-suppor…

            If anyone comes across this thread and likes the sound of the idea, please support by voting

             

            Thanks

            Declan