I have self-help videos for specific incidents and service requests, but I've only managed to provide them by creating a new reference article and uploading as an attachment. The user has to download and open the video external of Service Manager, which is bad UX. Is it possible to allow the user to play an embedded help video?
Searching "embedded video" (https://landeskcommunity.force.com/customers/communitysearch#q=embedded%20video&t=All&f:@commonproductgroupname=[IT%20Service%20Management]&f:@commonproductname=[Ivanti%20Service%20Manager%20(Formerly%20HEAT%20Service%20Management)]) on the advice center popped up this link:
Seems it should be fine.