I have been put to a new challenge. The challenge is to be able to designate tickets as "Confidential" because it is security related and may contain SSN and DOB, or it contains patient HIPAA information.
Is anyone working with a configuration that allows the creation of confidential secure tickets that may may only be seen by either a specifc team, or is password protected? These could be Incidents that are created in the SDA role. Can there be a flag that can be checked for any ticket that would require a password, or a team; i.e., Security that could only be visiable to only members of that team.