1 Reply Latest reply on Jul 9, 2018 7:44 AM by anthony.kochevar

    Kaspersky/LD AV not installing on Windows 10 clients

    jdseymour01716 Apprentice

      All of a sudden, Kaspersky/LANDesk AV will not install correctly on Windows 10 clients (Build 1709) as part of the agent installation. The symptoms are that it installs leaving the Kaspersky entry in Add/Remove programs; after a reboot, the 'K' icon in the system tray is grey rather than red, and it states that it is not activated. This is on a 2016.3 SU6 core.

       

      Other symptoms:

       

      The icon for the tool-tip it shows the version as 'Kaspersky Endpoint Security 10 for Windows 10.2.4.674' whereas on a Windows 7 PC it is shown as 'Kaspersky Endpoint Security 10 for Windows 10.2.5.3201 (mr3)'

      After a first reboot, Vulscan tries to remove it and re-install and then re-brand, but fails several times (according to the logs)

       

      I have also tried:

       

      i. Setting the agent to download rather than install the AV files

      ii. Installing the agent without AntiVirus, then using a Install/Update Security Components to install AntiVirus afterwards

       

      This was working last week, and we have made no changes that I am aware of to our Core server. Please help!