OK, so I know that is a vaguely worded question, so let me explain. I was just approached and asked if there was some way of keeping multiple people "in the loop" on particular incidents. They worded it as adding "multiple customers" but the outcome is that they want other stakeholders (besides the customer, generally department heads or other management types) included on Incident notifications. These people would not have access to Ivanti (other than the regular SSU role). Would a setting these people up as a team be the best way to that? Our system is still in it's infancy and I'm trying hard to build the system with better concepts and design in mind.
I'm very interested in hearing how some of you have tackled this issue. Thanks!!