Analyst find it confusing that the Response Progress Bar for the Incident ticket does not display escalation points like the Resolution Progress Bar does. Should the response progress bar display when the 1st, 2nd, or 3rd escalation will occur?
This is an example of the Response Target. The Met and Breach are the same and does not display when the 1st escalation occurs.
This is an example of the Resolution Target displaying 1st escalation and breach.
Can the response target display when the escalations occur?