3 Replies Latest reply on Jul 31, 2018 1:34 PM by Dubois-King

    Cannot image new machines

    Dubois-King Apprentice

      We have started ordering Dell Precision T7820's.  We downloaded the driver cab for it and put the drivers in the driver store, rebuilt the driver database, and did an auto-detect and assign drivers for the T7820's.  All good so far.  Then we went to image the first machine (Windows 10, 64 bit), and once it begins to load windows, it blue screens.  The problem is with amdkmpfd.sys (system thread exception not handled).  OK, so we go into assign driver, find where that driver is assigned (in this case, PCI Exrpess Root Complex), and remove that one driver.  Then we try imaging again, and windows still blue screens on that same driver.  I am at a loss as to how it is blue screening on a driver that isn't even being used at this point.  Am I missing something with removing the driver?  How do I get Endpoint Manager to stop loading this bad driver into the image?  Should I remove the driver entirely from the driver store?  I am just worried that may cause issue with other PC models.

       

      We are on ivanti Management Console version 11.0.0.164

       

      Thanks

        • 1. Re: Cannot image new machines
          Aaron_Day SupportEmployee

          Hello,

           

          Did you assign a different driver in its place? If not, HII will just run detection for that hardware ID since there wasn't an assignment, and it's likely we're just finding the same driver again that now isn't assigned.

           

          Thanks

           

          Aaron

          • 2. Re: Cannot image new machines
            Dubois-King Apprentice

            So I was finally able to attempt this solution.  Unfortunately, I was unable to find a suitable driver to replace the bad driver.  What I was able to do, however, was in Endpoint Manager, I went to HII Driver Management, Assign, entered the Make/Model/OS/Architecture fields, went down to the hardware that was getting the bad driver, unassigned the driver, and then I right clicked in it, and selected "Disable HII Detection".  After doing this, the computer no longer blue screened after imagine.

             

            Thanks for pointing me in the right direction!

            • 3. Re: Cannot image new machines
              Dubois-King Apprentice

              As posted below, I didn't have a driver to replace it with, but I was able to remove it and disable HII Detection on that one hardware by right clicking on it.  Thanks for the help!