I am trying to troubleshoot a weird issue and would appreciate any feedback. We recently added a Stakeholder field to our incident BO so that we could identify other people in the organization that need to be informed about certain incidents. I have built that and it works well in test. What I do notice is that the Outgoing email journal always reports that my notification goes to the customer, and not the address(es) in my Stakeholder field. I have confirmed that the actual emails get sent to the right people, but I would like the journal to accurately reflect what is being sent. Screenshots below will hopefully provide some clarity.
Here you can see the customer and stakeholder are different names/email addresses and my trigger only sends To: the Stakeholder field
But in the journal, the To: field is logged as being sent to the Customer field, and not the actual person(s) who got the email from the Stakeholder field.
Any thoughts / ideas?