I am still relatively new to the ivanti world. We have received the request that we want to process our IT purchasing via the Service Manager. The service catalogue is intended to serve as a central contact point for our end users, where they can order IT hardware via various offerings.
In fact, similar to an online shop. Furthermore, it should be possible for a cost center manager to evaluate which totals were output or which articles were ordered.
Has anyone ever done anything like this or come up with an idea how to do it? Especially the point that we want to evaluate what and how much was ordered I find relatively difficult, since we have no order items or the like.
It would be nice if someone would get in touch.
Many thanks in advance