1 Reply Latest reply on Jul 16, 2018 9:42 AM by Jonathan.Schmidt

    How to generally disable keyboard shortcuts in ISM

    TomTheiler Apprentice

      Hi Folks

       

      Is there a way to completely disable the keyboard shortcuts in Ivanti Service Manager Premise 2017.3? Since they also work without pressing the "ALT" button it is very dangerous. Things might get changed or saved unknowingly...

       

      Thanks in advance

      Tom

       

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        • 1. Re: How to generally disable keyboard shortcuts in ISM
          Jonathan.Schmidt SupportEmployee

          Hi Tom,

           

          I'm not aware of any way to disable these as a whole.  As best I know this is something that's typically covered during end user training.  If you feel there's still a danger that an item might be deleted or something like that you could certainly remove that button from the toolbar and place it inside a dropdown submenu where it would be easy to access via mouse but not via keyboard control.

           

          If you would like a wholesale "Disable Keyboard Shortcuts" option added to the product please feel free to log an enhancement request:

           

          The functionality that you are looking for is not currently available in the product.  Our product management teams are always looking for new ideas to help us improve our products and we know the best ideas come from customers that use our products every day.

           

          We would therefore encourage that you consider submitting a suggestion in our Feature Request portal via the Ivanti Community Ideas homepage

           

          You can submit ideas and show support for ideas that other customers have submitted by voting for them. The more votes an idea receives, the more visibility it receives with our Product Management team. The Product Management team will evaluate all ideas that reach a voted point threshold. When there is an update on the status, an Ivanti product manager will reply to the idea or update the status so that all interested parties are notified. It is therefore key that you as a customer raise new or vote on exiting ideas to be kept looped in with future progress.

           

          When you create an idea, please describe both the problem or pain you're experiencing as well as your suggested solution to that problem. It can also be useful to describe specifically how you would use the new feature if it were built, as well as how you are dealing with the problem today. The better your explanation and logic, the better your chances of attracting positive votes from other users and ensuring a response from Product Management.

          Thanks in advance for your feedback.

          Kind regards,

           

          If you have any other comments or questions please do not hesitate to contact me.

           

          Ivanti Community Ideas Homepage: https://community.ivanti.com/community/enhancementrequests