1 Reply Latest reply on Jul 17, 2018 7:04 AM by Casity.chris

    IPad doent show up in MDM after DEP enrollment

    krpj25 Rookie

      The ipads enroll into DEP fine and show on the ipads that they connected to MDM but don't show up in the Management Console.  Any Ideas?

        • 1. Re: IPad doent show up in MDM after DEP enrollment
          Casity.chris SupportEmployee

          Hello Krpj25,

           

          Have you confirmed on Apple's DEP site that the iPad is configured for the correct MDM server? You may need to move it to another MDM server. Here is our process for setting up DEP, for your reference: EPM MDM DEP Setup and configuration

          Please note that the certificate process must be completed on the core server. Once you move the device to a new MDM server, wipe the device and attempt enrollment again.

           

          If the device is enrolled to the correct server, you may be running into an issue with applying the inventory data to the database. Just after enrollment, check event viewer on the core server and look for any errors or warnings for the "LANDesk Inventory Server". The warnings and errors in event viewer should match the time stamps of files in %ldms_home%ldscan\errorscan.

           

          Please make sure that you have all of the MDM ports open on your core server.

           

          You may want to enroll the device using the Ivanti agent app on the app store and see if that works. That should help narrow down an issue with DEP or communication.

           

          I hope that helps.

           

          Thanks,

           

          Chris Casity