We have a recently noticed something strange with our reporting in Ivanti.
With the semi regular security vulnerabilities in FireFox we have to run reports on versions installed in the field.
What we are noticing is that we get duplicate entries for the same Asset/System usually due to two different versions of FireFox.
Upon physical inspection of the machine there is actually only one version installed on the Asset/System.
Should the software monitoring be updating the version of the software or creating a new entry for the newer version?
Obviously this is causing major issues with our reporting.
My manager has asked that I reach out to the community for assistance to try to remediate this.
Also note that we are not currently patching with Ivanti although I am going to try to push for it at least for 3rd party apps.
We are using WSUS for Windows OS/Office patching.
I appreciate any feedback or assistance.
Have a great day everyone.
Desktop/Video Support Tech
Ohio Technology Consortium (OH-TECH)
A Division of the Ohio Department of Higher Education
1224 Kinnear Road, Columbus, Ohio 43212
Office: (614) 688-0997 • Mobile: (614) 668-2664