We have a few SLAs set up within our Service Desk, a few on Incident and one or two on Request - the SLAs on Incident are running without issue.
Our SLAs are different and do completely different things however both run on the same calendar. The request SLA is set up to send reminders to approvers that they have not yet approved a request, as per the image below. For some reason this does not appear to be firing at all - any guidance? It is the default response level on Request using the default calendar.
As the incident SLA is working as normal I know background services are working as expected. We are on version 2017.3.
TIA for any assistance,