We're having some performance issues with our production Service Manager environment which are only present when users are logged in via the user portal. I do not experience these issues when I am logged in via the admin portal as the same user, even when assigned the same role. What's happening is the system often takes an excessively long time to load a page at log on and after a record is updated and saved, like 20 seconds or so. This does not happen with the admin portal. We have a UI server which is separate from our production application server, so I'm not sure if it could be a misconfiguration or performance problem with the two communicating, but there are no other noticeable issues.
The other issue is when I make metadata changes to a form in production, the changes are not immediately reflected for users logged in via the user portal, but they are reflected if the same user logs in via the admin portal. I made some changes last Friday and the form updates were not reflected in the user portal until some time later, not exactly sure how long because I had left for the day and the updates still were not being reflected. I checked this morning and now the forms reflect the updates.
Anybody have an idea what could cause these types of issues when using a separate UI server?