I am looking for the concept and how to of integration between PeopleSoft HR and Ivanti Service Manager (Powered by HEAT)
As I understand the concept of integration of both systems are: (Please correct if i am wrong)
When New on-boarding employee is recorded in PeopleSoft, PeopleSoft will trigger Ivanti Service Manager to create new HR request ticket and distribute related tasks to responsible parties. I cannot find any how to documents related with this scenario.
Import user from PeopleSoft as Ivanti Service Manager users. I have no doubt with this scenario which we can use csv/xlsx to import