4 Replies Latest reply on Jul 18, 2018 12:00 PM by JenBouillion

    Integration: PeopleSoft HR with Ivanti Service Manager

    chainarong Apprentice

      Hi,

       

      I am looking for the concept and how to of integration between PeopleSoft HR and Ivanti Service Manager (Powered by HEAT)

       

      As I understand the concept of integration of both systems are: (Please correct if i am wrong)

       

      Scenario 1:

      When New on-boarding employee is recorded in PeopleSoft, PeopleSoft will trigger Ivanti Service Manager to create new HR request ticket and distribute related tasks to responsible parties. I cannot find any how to documents related with this scenario.

       

      Scenario 2:

      Import user from PeopleSoft as Ivanti Service Manager users. I have no doubt with this scenario which we can use csv/xlsx to import

       

      Thanks,

      Chainarong R.