3 Replies Latest reply on Jul 31, 2018 9:48 AM by mdominsk

    Incidents from Emails not setting status based on Incident Init Rules

    mdominsk Rookie

      For the Incident object the Init rules have the Status set to Pending.  When creating a ticket within the system this works fine.  When sending an email to an email listener this does not work properly as it sets the Status to Logged.  Is there somewhere else this is being controlled or is this a bug?