0 Replies Latest reply on Jul 18, 2018 11:49 AM by JHammo

    Some agents are not able to determine depot server

    JHammo Apprentice

      I'm getting errors on some DSM agents where the client cannot determine the correct depot server to connect too.  Has anyone seen this and what was the resolution.  I have verified that the IP subnet has been defined for the network they are on, and there are other machines on the same network that are not having this issue.

       

      thanks

      Jason

       

      13:19.48.756  1 cmsext.dll  Retrying in 4 minutes

      13:23.48.586  1 cmsext.dll  --------------------------------------------------------------------------------

      13:23.48.586  1 cmsext.dll  Performing site determination

      13:23.48.586  1 cmsext.dll  --------------------------------------------------------------------------------

      13:23.48.586  2 cmsext.dll  Standard workstation

       

      13:23.48.586  1 cmsext.dll  Computer is a testworkstation: No

      13:23.48.586  2 cmsext.dll  Not a laptop

       

      13:23.48.586  1 cmsext.dll           Computer is a laptop: No

      13:23.48.586  0 cmsext.dll  Not running on management point. Management point fixed site is not evaluated.

      13:23.48.586  1 cmsext.dll  --------------------------------------------------------------------------------

      13:23.48.586  1 cmsext.dll  Checking site configuration

      13:23.48.586  1 cmsext.dll  --------------------------------------------------------------------------------

      13:23.48.586  2 cmsext.dll  Failed to access ICDB

      Uninitialized object (0x80040007)

       

      13:23.48.586  1 cmsext.dll  Retrying in 8 minutes

      13:31.47.552  1 cmsext.dll  --------------------------------------------------------------------------------

      13:31.47.553  1 cmsext.dll  Performing site determination

      13:31.47.553  1 cmsext.dll  --------------------------------------------------------------------------------

      13:31.47.557  2 cmsext.dll  Standard workstation

       

      13:31.47.558  1 cmsext.dll  Computer is a testworkstation: No

      13:31.47.559  2 cmsext.dll  Not a laptop

       

      13:31.47.559  1 cmsext.dll           Computer is a laptop: No

      13:31.47.560  0 cmsext.dll  Not running on management point. Management point fixed site is not evaluated.

      13:31.47.560  1 cmsext.dll  --------------------------------------------------------------------------------

      13:31.47.560  1 cmsext.dll  Checking site configuration

      13:31.47.560  1 cmsext.dll  --------------------------------------------------------------------------------

      13:31.47.562  2 cmsext.dll  Failed to access ICDB

      Uninitialized object (0x80040007)