1 Reply Latest reply on Aug 2, 2018 1:37 PM by Jonathan.Schmidt

    Can additional service requests be manually added to the Ivanti Service Manager "Most Popular" category in the Service Catalog?

    eloveshe Rookie

      We recently upgraded our on-premises instance of Ivanti Service Manager to 2017.3.1000.31399 and we have received numerous requests to add additional service requests to the "Most Popular" category since it currently only contains two (2) service requests post-upgrade.

        • 1. Re: Can additional service requests be manually added to the Ivanti Service Manager "Most Popular" category in the Service Catalog?
          Jonathan.Schmidt SupportEmployee

          Hi eloveshe,

           

          What appears in the Most Popular area is controlled by a database field (UsageCount) in the table that contains the Service Request Offering definitions (ServiceReqTemplate).  If you are really intent on manipulating the system to present these right away instead of letting the intelligence populate them as the counts grow, you could manipulate those values to be higher for those that you want displayed.  I'm not certain on the exact logic that creates the break point so you'd need to experiment some with it in a staging or development environment prior to doing anything to your prod tenant.  Please note, this is not recommended by support as SQL changes do carry risk of unintended side effects if other tables/fields get modified via typo etc, so be sure to take a DB backup before trying this.  It's our only fallback if something unexpected happens.

           

          Hope this helps!

          Jon

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