We are migrating from Heat Classic, and formerly I could go to Heat Admin, identify active users and lock them out to work on the system.
Now if I go to ISM's OPS Console IT tells me there are 17 active session in my 3 CONFIG tenants, and 31 active sessions in my 3 APP tenants.
If I go to License Manger for my APP tenants, it tells me I have 2 licenses active in PROD, and 0 active in UAT and STG
I know that Security History in the Admin UI can show sessions, but when i identify a user that has Log In but no corresponding Log Out, choosing the user will not activate the Terminate User button above. Maybe I am not understanding this information display.
TIme out is set for 90 minutes The the above results were for first thing in the morning with no testers logged in. It seems to be sessions where user didn't log out, but thought those should go away in 90 minutes, certainly overnight.
Can anyone clarify this for me and explain the simplest way identify and expel inactive users and free up my licenses?