2 Replies Latest reply on Aug 15, 2018 12:47 PM by Decal303

    Service Level Agreements calculation for next business day with different HOP's .

    Decal303 Rookie

      Can anyone here give me pointers on how to create a Service Agreement for end of next business day. The Agreements would not be using same HOP times though? The NBD calculation would be used for Incident. Thank you in advance.