1 Reply Latest reply on Jul 31, 2018 7:05 PM by westy1

    Incident Activity History in Self Service  doesn't include task notes but they are listed in Incident Layout (IncidentLayout.ServiceDesk) - Activity History tab

    kcmpk Rookie

      We've noticed that when he Activity History is displayed on a Self Service Incident form (Incident.WebSelfService.Edit), notes from tasks associated with the incident don't display but when that incident is viewed from the IncidentLayout.Service Desk) layout on the Activity History tab, they do.   Both instances use the same relationship (Incident Contains Journal).  Is there a way to have the task notes display in Self Service?