Using On Premises, 2017.2
New to all this and just finding my feet with configuring ISM ready to go live, so please be nice.
I'm trying to setup and wrap my head around using Master Incidents, as I think it is something that would be very useful to us, but I can't get it to work properly when trying to update related incidents - it just doesn't seem to do anything!
I've found a thread on the forum - Master Incident resolved - copy status, resolution does not work - which seems to relate to what I'm trying to do, and upon checking the Business Rule for 'Update Master's Related Incident Resolution' the action to run is indeed set to an ID of b29ed4ae-9bd5-4430-9037-e84253aad482 instead of the corresponding Quick Action.
I do have a Quick Action called Copy from Master to Related Incidents, was well as another one called Update Related Incident, but the latter does not have any action to run set in it and hence does not work. Am I right in saying that Copy from Master to Related Incidents is the correct action to use in the Business Rule? And if I want to update more fields in the linked incidents, such as Journal entry, I can just edit the BS?
However the big question is - is this like this out of the box? I've recently done the administrator training course and when checking on the training system (which is Cloud 2018.1) the Quick Action is the same.
Feeling a bit confused...