4 Replies Latest reply on Aug 28, 2018 8:51 AM by GaryOco

    ISM Self Service Mobile - Search My Items - Service Request

    GaryOco Apprentice

      Hi,  We're an onprem user running 2017.2

       

      In MyItems, you can search for the contents of an incident using the search function and it shows results based on the words in the content of the ticket. However you cannot search keywords for Service Requests, and the only information you can see from browsing are the generic descriptions/names of the Parameters.

       

      Is there a way to include the contents the users enter into the parameter to be searchable from the MyItems?

       

      Sorry if I'm not explaining this clearly