1 Reply Latest reply on Aug 9, 2018 3:45 PM by blwallace

    Workflow Configuration Trigger Definition

    blwallace Specialist

      Running 2017.3


      A request offering that has a simple Plan Request Fullfillment workflow that runs an Update block to update my service request fields and then shuinvokes the OOTB New Service Request Received workflow.

      I want edit my service request (created through the self service request offering) and change the status to Approved.  When I Save the service request, I want to run a workflow I created to do more stuff.  I created my workflow on the service request business object.  I configured my workflow trigger as follows:

      ...but it does not run.  I've tried setting object level conditions as well

      and still it will not run.


      I can run the workflow from the service request View workflow definition and instance Re-run Workflow.


      What am I missing for the trigger?