Hello. Need your advice here. I want to configure an email based incident. the scenario is when the customer sent an email to us in certain format, ISM can make automaticaly it as an incident ticket. Is there any step by step or any suggestion from you guys what or where should i begin to configure first to make this work? Any kind of advise or guidance is really appriciated. I'm using ISM 2017.3,btw. Sorry for my bad english. Thank you so much.
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You might want to check the sections "Configuring the HEAT Email Listener" and "Working with Email Inboxes" in the online help file. This will serve as a guide to achieve what you want to implement.