2 Replies Latest reply on Aug 13, 2018 2:05 AM by samuel.simanungkalit

    Configuring Email based Incident

    samuel.simanungkalit Apprentice

      Hello. Need your advice here. I want to configure an email based incident. the scenario is when the customer sent an email to us in certain format, ISM can make automaticaly it as an incident ticket. Is there any step by step or any suggestion from you guys what or where should i begin to configure first to make this work? Any kind of advise or guidance is really appriciated. I'm using ISM 2017.3,btw. Sorry for my bad english. Thank you so much.