4 Replies Latest reply on Aug 29, 2018 8:42 AM by YMoual

    Attachment in Service Request Parameter tab not clickable

    YMoual Apprentice

      Hi all,

       

      I have some instances where the attached file(s) in the Service Request Parameter tab is not clickable i.e. the user cannot click on this attached file in the Parameter tab in order to download it. However, the attached file shows in the Service Request Details and Attachment tabs where it is clickable. This happens intermittently.

       

      Has someone had this issue before and was able to identify the root cause and resolve it?

       

      TIA.