1 Reply Latest reply on Aug 16, 2018 8:42 AM by dcogny

    Change - Task not opening

    DWhite1 Rookie

      Starting to work with Change Management in Ivanti - Service Management.  We've created a change and believe we have it all set-up and we have assigned a few tasks.

       

      However, when we are on the Service Desk Analyst Home workspace I can see the task in "My Open Tasks" but it won't open.  What are we missing? 

       

      Other Information:

      Ivantii Service Manager

      2017.2.1000.27030

      On Prem

       

      Thanks,

      Daniel White

      Network Applications Manager

        • 1. Re: Change - Task not opening
          dcogny Expert

          Hi,

           

          Most likely the Service Desk Analyst does not have access to the Change Workspace.

          When you double click a task it does not open the task, it opens the parent, so you need to make sure that everyone has access to a Change layout (even if it is a very basic -read only - one).

           

          Hope this helps.

           

          Daniel.