4 Replies Latest reply on Aug 17, 2018 11:05 AM by AllenV

    When users reply to a Service Request email with the subject containing "Service Request# 12345" a new Incident is created

    AllenV Apprentice

      How can it be setup so that the email is attached as a Journal entry for the Service Request instead of creating a new Incident?  The replies to Incident emails work just fine when "Incident# 12345" is found in the subject and creates a journal entry in the Incident.  Why is it not working the same for Service Requests?