1 Reply Latest reply on Aug 23, 2018 3:18 AM by DTurner

    Parent-ID in SelfService is showing (ToString$IncidentNumber)

    gustavo1 Apprentice

      Hi,

       

      i cannot find the place where i can configure it. In SelfService instead of Incident Number is (ToString$IncidentNumber). Can someone help?

       

      Greetz

      Gustavo

        • 1. Re: Parent-ID in SelfService is showing (ToString$IncidentNumber)
          DTurner Expert

          Hi Gustavo,

           

          We need to identify what list this is using.

           

          First, lets check the layout (I'm assuming this is the Incident BO) for the self service user:

          incidentlayout.png

          For me, it is the 'Incident Layout 0'.

           

          Next, we should click into the layout and onto 'gridView' (or whatever it is named for 'List' type) to check what list that layout is using.

          Click 'Edit' for that list and select the relevant field

          You may need to add the field again/make some modifications - let us know how you get on

           

          Declan