Can you provide and example?
I'd bet this is by design but I'd like to tinker with it and understand what you are seeing.
i have the sam question.
We currently use the classic view in version 2018.1.1 on Premise.
To make it as easy as possible for Self Service users to get started, we have built an HTML page (as a welcome page with links to other workspaces) and want to display it via the Workspace URL Workspace Content.
Apparently it is not possible to include Workspace Dashboard parts in the URL Content. The next problem is the linking. If I want to create a link from my HTML (without a new tab) to the service catalog, for example, another Ivanti window opens in Im ISM.
Many thanks and best regards
Tables and bullets etc. are support elements.
I hope this helps.
Have you considered using the newer Mobile self service UI built on the responsive interface? It allows much more control over layout of the self service portal and allows you to place more controls and elements on the front screen where the users first land.