1 Reply Latest reply on Aug 23, 2018 8:49 AM by DTurner

    Cost items

    maba Apprentice

      Hello, everybody,


      I have another question. In the service request there is the tab "Cost item".

      Where is it controlled whether a cost element is created here? - I could not find anything suitable in the business rules in the service request.


      I would also like to know whether I can use the workflow to influence the creation of additional cost items.

      The problem is that we use different forms (checkbox, dropdown) in a request offering and a cost item is not created for all selected elements.

      However, this is absolutely essential for us, as we also want to evaluate what was ordered via a service request.


      I'd be happy if someone can help.


      Many thanks and best regards