I have another question. In the service request there is the tab "Cost item".
Where is it controlled whether a cost element is created here? - I could not find anything suitable in the business rules in the service request.
I would also like to know whether I can use the workflow to influence the creation of additional cost items.
The problem is that we use different forms (checkbox, dropdown) in a request offering and a cost item is not created for all selected elements.
However, this is absolutely essential for us, as we also want to evaluate what was ordered via a service request.
I'd be happy if someone can help.
Many thanks and best regards