I am interested in getting some feedback on how various organizations are handling the life cycle management of Request Offerings (ROs) that are updated/enhanced.
- Which of you are using the Export/Import functions of ROs to migrate updates between environments (e.g. STG->PRD)? What operational issues (if any) do you have?
- Which of you are using release packages to capture RO updates? Are you having any operational issues with this approach?
We were previously using an Export/Import approach, but we recently discovered that our Service Level Package and SLA relationship to the ROs was being broken because a newly imported RO has a new RecID (even though the RO name remained the same). Has anyone experienced the same issue?