3 Replies Latest reply on Oct 10, 2018 5:05 AM by flash79

    Reporting - "IsResolutionBreached" and "IsResponseBreached"

    flash79 Rookie

      Hello everyone

       

      I am currently creating a SLA report with SQL. The Incident table contains the fields "IsResolutionBreached" and "IsResponseBreached". Although we have stored SLA and show ResponseTarget and ResolutionTarget in HEAT, are the two fields mentioned above only filled with "0" ? What do we have to configure to fill these two SQL fields?

       

      Thanks for the help and kind regards

      Roger