2 Replies Latest reply on Sep 10, 2018 5:32 PM by JohnLa

    Setting up UnRead Flag in Tasks

    JohnLa Rookie

      Hello,

       

      I'm trying to have the UnRead flag show in Task lists and forms. I've mirrored the settings of Incidents and have gotten the UnRead flag to show up in Tasks, but only after I change the Task Owner as this updates the ParentOwner field in the email or note.

       

      Unlike Incidents, the ParentOwner field is not updated when an email or note is created from a Task. Does anyone know what is triggering the ParentOwner field update for new email/notes from Incidents/SR/Change?

       

      Thanks,

       

      John