1 Reply Latest reply on Sep 6, 2018 12:45 PM by Motaz

    How to consolidate all tasks together and assign to one group?

    Deepali Apprentice

      Hi,

      I have a workflow with several tasks which goes to one group.  I would like to consolidate all tasks together and assign to one group.

      Attached the screenshot.   I want to create one task for one group for Desktop, monitors, Dock station etc when the user selects the checkbox.

      Any help is appreciated.

      Thanks,

      Deepali

        • 1. Re: How to consolidate all tasks together and assign to one group?
          Motaz ITSMMVPGroup

          Hi,

           

          You need to create a condition which is a calculation that checks the value of these check boxes/selections (assuming the current conditions are checking Boolean values). The calculation may look like below:

           

          import System

          static def GetAttributeValue(Request):

          Value = false

          if Request.Status.Title == 'Resolved' or Request.Status.Title == 'Workaround Provided' or Request.Status.Title == 'Closed':

          Value = true

          return Value

           

          Another example would be for Boolean:

           

           

          import System

          static def GetAttributeValue(Request):

          Value = false

          if Request.EquipmentMonitor == true or Request.EquipmentComputer == true:

          Value = true

          return Value

           

          The condition properties should look like below:

           

           

          TjDeeD Technology

          Motaz Alqaissi