We have a quick action that converts a Service Request to Incident. I've noticed that any attachments in the Service Request are not being copied across to the newly created Incident.
I've tried to compare this quick action to one that is working, i.e. attachments are being copied across.
Can someone please assist me and advise me where in the quick action this is. The only thing I could find that MIGHT be the command to copy the attachments across is below, but I could be wrong here.
Thanks again for any assistance.