8 Replies Latest reply on Sep 25, 2018 7:30 AM by daniel_tfg

    Copy attachments when converting service request to incident

    daniel_tfg Apprentice

      We have a quick action that converts a Service Request to Incident.  I've noticed that any attachments in the Service Request are not being copied across to the newly created Incident.

       

      I've tried to compare this quick action to one that is working, i.e. attachments are being copied across.

       

      Can someone please assist me and advise me where in the quick action this is.  The only thing I could find that MIGHT be the command to copy the attachments across is below, but I could be wrong here.

       

      Capture.JPG

       

      Thanks again for any assistance.