5 Replies Latest reply on Sep 12, 2018 9:20 AM by SitzRieSe

    APM Patch files missing and no patch policies have been created

    BigJeff Apprentice

      Hello Community,

       

      i have some problems with DSM 2018.1 (7.04.001.4467) APM module. For some patches the files were not downloaded an also the patch policies were not created.

      The product is activated in APM and also has affected computers.

      In the APM PMDownload_SYSTEM_XXXXX.log i found following entries:

       

      15:01:33.998 2  PmAdminLib.dll: Checking patch download state (45 of 1305) SKYPE-142 for Skype 8 [Published: 2018-08-29 02:00:00]

      15:01:33.998 1  PmAdminLib.dll: -----------------------------------------------------------------------------

      15:01:34.000 2  PmAdminLib.dll: Processing rule 'Disabled Products - Rollout Rule'

      15:01:34.000 0   PmAdminLib.dll: Evaluating condition: (|(PatchPackage.Company:ContainedIn=71082)(PatchPackage.ProductFamily:ContainedIn=17938,17939,17940,17943,17954,17961,17962,17970,17973,17975,18638,18668,18715,18821,18826,18874,18878,19183,19277,43389,43391,56337,56339,56386)(PatchPackage.Products:ListOfIntContains=37242,37243,37244,37245,43166,49788,56335,62931,66875,67248,67249,67250,67281,72904,72905,72906,76915,83273,83274)) for SKYPE-142 for Skype 8

      15:01:34.001 2   PmAdminLib.dll: Patch does not match included SW categories

      15:01:34.002 2  PmAdminLib.dll: Processing rule 'Test Client Rule'

      15:01:34.002 0   PmAdminLib.dll: Included SW Categories Filter Criterion is empty = ALL are included

      15:01:34.002 0   PmAdminLib.dll: Excluded SW Categories Filter Criterion is empty = NOTHING is excluded

      15:01:34.003 2   PmAdminLib.dll: Patch does not match included classifications

      15:01:34.004 2  PmAdminLib.dll: Processing rule 'Productive Clients Rule'

      15:01:34.004 0   PmAdminLib.dll: Included SW Categories Filter Criterion is empty = ALL are included

      15:01:34.004 0   PmAdminLib.dll: Excluded SW Categories Filter Criterion is empty = NOTHING is excluded

      15:01:34.005 2   PmAdminLib.dll: Patch does not match included classifications

      15:01:34.005 2  PmAdminLib.dll: Processing rule 'Critical Updates Rule'

      15:01:34.005 0   PmAdminLib.dll: Included SW Categories Filter Criterion is empty = ALL are included

      15:01:34.005 0   PmAdminLib.dll: Excluded SW Categories Filter Criterion is empty = NOTHING is excluded

      15:01:34.006 2   PmAdminLib.dll: Patch does not match included classifications

      15:01:34.007 2  PmAdminLib.dll: There are no matching roll-out rules for this patch

      15:01:34.007 2  PmAdminLib.dll: WorkingSetSize: 17.820 MB (Patch 45 of 1305)

      15:01:34.015 2  PmAdminLib.dll: DownloadProgress: NumPatches=1305, CurrentPatch=45, CurrentPatchDuration=17 ms, AveragePatchDuration=1817 ms, NumErrors=0

       

      The "Test Client Rule" contains all products, classifications and severities and skype is a active product.

      Maybe someone can provide me a solution. Otherwise  i have to open a support call.

       

      Thank you in advance!

       

      Br,

      Alex