Hi All, we're working on scheduling a daily SR for our Service Desk early shift checks (in heat).
We have the Service Offering created with a basic workflow and also the RECIDs for the Offering template and Request subscription.
Aim is to have the Schedule Entry run daily at 6am ( this works) and create the SR & have it's workflow fire to assign to Service Desk, create the tasks for the checks etc.
Looking for help on the simplest/easiest way to create the SR... Current method is a workflow against the Schedule Entry object calling a webservice quickaction to create the SR.
Issue/question is how do we automatically invoke the SR's workflow?