3 Replies Latest reply on Sep 18, 2018 9:33 AM by GaryOco

    ISM - Service Requests - Waiting for customer

    GaryOco Apprentice

      Hi, we're an on prem customer with a weird issue in Service Requests.


      On random requests (as far as I can work out) users are receiving the "waiting for more info reminder" when the request isn't and has never been in that status.


      I've checked escalation schedules and none of the service request ones use that quick action in error.


      Any suggestions on what I can check to see what kick the action off?