1 Reply Latest reply on Sep 25, 2018 2:36 PM by Jonathan.Schmidt

    Servic Level Management (SLA/SLT....)

    Gazz Apprentice

      Hi

       

      Wondering if there is a straight forward guide to setting up SLM as I am having a few issues and cannot get SLTs to link to the services/SLAs. I am not actually where to go from here so any help would be appreciated.

       

      EG

       

      Service A Communication services -  has 3 SLTs linked (Response, resolution, delivery) with their respective targets.

       

      Service B Desktop Services  - has 0 SLTs linked even though I can see these these setup under the service level targets and are set to "Enabled"

       

       

      Tx

       

      G