I have modified a pick list through Build - Pick Lists in my Production environment a few weeks ago and the changes are still not populating on my drop down (even after clearing the system cache and doing an IIS reset). So I tried making a separate change in my staging environment during a package creation. I applied the package to my UAT and that change to my pick list still does not reflect any changes. Anyone able to help me understand what is going on with my pick lists? I'm using Service Manager 2017.3.1. Thanks
Can you give us more detail on the picklist you've modified? Does it have constraints? Are you certain it's the one mapped to the dropdown field in the UI? A few screenshots would help us help you.
Jon, actually I ended up logging a ticket with support so my issue has been resolved. It wasn't mapped to CI which is not something I had to do before but in the past we kept replacing the imported spreadsheet that made the list work.