We are a new Ivanti client. Quite happy with the product.
We are using EPM 2018.1 and ISM 2018.1 - Both On Premise.
We have set up the import from EPM to ISM to create Workstation CI devices.
This is where my questions begin:
1. The import function appears to be an insert from EPM to ISM. I'm not seeing anywhere where if a parameter changes, it successfully updates the CI in ISM with the new data. What am I missing here?
2. We had the bright idea of deleting a CI to attempt to reimport one of the devices from EPM. Now, no matter what we do, it will not reimport. How do I troubleshoot this? Or, how do I fix this?
3. Does anybody else link the CI.Workstation to the primary owner on the 2018.x versions of the software? How? The documentation points to fields that are no longer available. I've considered just assigning the devices based on current user; however, when that changes, our import from EPM does not update. (See question 1).