1 Reply Latest reply on Sep 27, 2018 4:32 PM by vee

    Unable to link Self Service User direct to a Knowledge Article

    hannah Rookie

      Hi,

       

      We have found we are having issues when trying to create a direct link to a knowledge article. We believe the issue is that the link is trying to log the user in as instead of taking them to the knowledge article it takes them to the home page instead. Once logged in if you click the same link again it will take you to the article you want. The same issue is occurring when clicking links to approvals or items in the self service role.

       

      The link we have is as follows:

       

      http://serverurl/HEAT/login.aspx/Modules/SelfService/#knowledgeBase/view/BE818B2298F64EEA92D0690580CD6495

       

      Any help would be appreciated!

       

      Hannah