3 Replies Latest reply on Oct 4, 2018 9:27 AM by RyanW

    Tickets Breaching Before Creation Date

    RyanW Apprentice

      I'm having an odd issue.  Occasionally, I'll come across a ticket where the breach date occurs before the ticket is actually created.

      Here is an example:

       

      Here is the Escalation Watch info:

      The Escalation Info is correct, including a false BreachPassed.  But, the ticket itself shows an invalid breach.

       

      Does anyone have any ideas what may be causing this?

       

      Ryan